Train Ticket and Travel FAQs

Cancellation policies vary according to ticket type, but if you're looking to cancel your booking, then the easiest way is via the Trip.com app.

Advance tickets are usually non-refundable, while Off-Peak or Anytime tickets are refundable. An administration fee of up to £ 10 per ticket will be charged for refunds.

You can get a refund up to 28 days from the expiry date on your Off-Peak or Anytime tickets by following these instructions:

1. Open the Trip.com app and go to "Account" > "All Bookings"
2. Select the ticket that you want to refund
3. Select the "Refund" button on the Booking Details page

In cases where you've purchased a printed ticket, you may need to send it directly to the rail network provider which you bought it from. In that case, please contact the provider directly.

Be sure to check details on cancellation policy before booking your UK train ticket on Trip.com.

For {Advance Tickets}, changes to the time or date of travel must be arranged before the departure of the first booked train printed on the ticket. After this time the ticket cannot be changed and a new one must be purchased. You will need to present the tickets and booking confirmation when making a change.

1. The origin, destination and train company or route shown on the tickets must remain the same.
2. The difference between the price paid and cost of the next suitable fare for your journey must be paid for, plus an administration fee of up to £ 10 per person per single ticket for each change. If you change to a train on which a cheaper fare is available, the difference will not be refunded.
3. If you would like to change your ticket, please contact Trip.com customer support．

For Off-Peak or Anytime tickets, please refund your original tickets and then buy new tickets. Please note that an administration fee of up to £ 10 per person per single ticket will be charged.

If you have booked SplitTickets, please confirm which policies apply to which tickets.

For {Advance Tickets}:

1. Changes to the time or date of travel must be arranged before the departure of the first booked train printed on the ticket. After this time the ticket cannot be changed and a new one must be purchased. You will need to present the tickets and booking confirmation when making a change.
2. The origin, destination and train company or route shown on the tickets must remain the same.
3. The difference between the price paid and cost of the next suitable fare for your journey must be paid for, plus an administration fee of up to £ 10 per person per single ticket for each change. If you change to a train on which a cheaper fare is available, the difference will not be refunded.
4. If you would like to change your ticket, please contact Trip.com customer support.

For Off-Peak or Anytime tickets, please refund your original tickets and then buy new tickets. Please note that an administration fee of up to £ 10 per person per single ticket will be charged. If you have booked SplitTickets, please confirm which policies apply to which tickets.

If your train is canceled, you may apply for a full refund. If your train is delayed or canceled and you choose not to travel, your unused ticket can be refunded without any fees. If you bought your ticket from a train company, you can find their contact information online.

If your train is delayed and you still decide to travel, you may be entitled to compensation.

You may not receive compensation if:

1. The disruption was announced in advance
2. An emergency timetable was in operation
3. The cause of the delay was beyond the rail operator's control

To apply for a refund, or enquire if you are eligible, please contact Trip.com customer support.