On the day of taking the high-speed train, passengers can complete the real-name verification, security check, customs clearance, and boarding procedures as early as 120 minutes before the train departs, with the process taking about 30–45 minutes at the fastest. Additional time is required for travel on weekends, holidays, or during summer vacation, or for passengers using passports or who need to use the exit inspection counter.
Go to the ticket hall on B1 floor and complete the real-name verification and ticket check-in process through the self-service gates or staff-assisted counters.
Follow the instructions to complete luggage and security checks.
Go to the departure hall on B3 floor to complete immigration procedures for Hong Kong and mainland China.
Please proceed to the ticket gate for the train located on B3 level. Enter the gate and board the train with your identification. The gate typically opens 15 minutes before departure and closes 5 minutes before departure. The actual ticket inspection time is subject to the real-time information at the specific station's ticket gate.
Use the ID document used for ticket booking to exit the gate.
Follow the pictures and steps below to board the train.
Show the valid ID used when booking the ticket to station staff to enter the station. Valid ID types include mainland Chinese ID card, passport, Residence Permit for Hong Kong, Macau, and Taiwan Residents. If required, you may need to show the relevant booking information.
Find your platform on the electronic screens at the station
Find the gate for your train on the electronic screen in the station. Head to the area near your gate and wait for boarding to begin.
Show the valid ID used at the time of booking to the attendant. ID types include passports, Mainland China ID cards, Residence Permits for Hong Kong, Macau, and Taiwan Residents, etc.
Pass through the gate and find the correct platform for your train.
On the platform, we recommend asking the attendant the correct boarding location for your carriage.
Find the carriage and seat number according to the ticket information.
Children's tickets are issued under real-name registration. Please use the child's own ID document when booking child tickets. When you book a child ticket, Trip.com will first charge the price of an adult ticket. Once the child ticket has been issued, Trip.com will refund the price difference between the adult ticket and the actual price of the child ticket to your original account of payment.
Each adult passenger with a ticket can bring only one child for free. If an adult passenger is traveling with more than one child, additional child tickets must be purchased.
Children's discounted tickets are available for regular passenger train tickets, express train tickets, air-conditioned train tickets, and high-speed train seat tickets. The price of children's discounted tickets on regular passenger trains is calculated as 50% of the published ticket price for corresponding passenger tickets and additional tickets. When children traveling for free or with discounted child tickets use a sleeper berth separately, the full price of the sleeper berth ticket will be charged. If there is air conditioning, half the price of the air-conditioned train ticket will be charged.
Passenger Age | Seat Availability | Ticket Type |
---|---|---|
Under 6 years old | No seat required | Free |
6 to under 14 years old | Seat required | Child ticket |
14 years old and above | Seat required | Adult ticket |
Children traveling for free and children who meet the conditions for using child tickets should travel together with an adult. The date, train number, and seat type on the child ticket should match the adult ticket. The child's destination cannot be further than the destination of the accompanying adult.
If child tickets are changed, they must be changed together with the corresponding adult tickets. Children cannot travel on trains alone.
1. To make sure your transfer is as smooth as possible, please pick up tickets for all parts of your trip before the departure of your first train.
2. If you have a long transfer duration, after alighting, you may want to ask station staff whether there's a way to directly access the waiting area for your connecting train. If there isn't, you'll need to exit and re-enter the station.
3. If the transfer duration is short, after alighting at the transfer station, we recommend asking staff on the platform how to get to the platform for your connecting train.
4. If you are not able to make your connecting train because the first train on your itinerary was delayed, you can change your ticket when transferring for another train departing before 24:00 on the same day. If you're not able to change your ticket, go to a station ticket window and request a refund. Generally, there won't be a fee for doing this, but policies vary by station and Trip.com cannot accept liability in the event you are charged.
5. If passengers incur ticket-related losses due to uncontrollable factors, Trip.com cannot accept liability.