Phuket Orchid Resort and Spa

On arrival we were informed that the hotel was closing down for 6 months. We should have been informed of this before allowing us to book this hotel . The hotel was dead drinks at the bars were minimal only selling local drinks or what they had left . No security , adults were sitting around pool drinking till 10 pm and later whist kids played in the pool in the dark nobody there to tell them off . The pool was suppose to close at 7pm. Sunloungers being stacked up and taken away through the day whist you are sitting. one day we even had a pool to ourself. over all hotel was total rubbish this spoiled our holiday .Room was bad with condensation everything was wet water dripping from roof floor had puddles of water on floor as well as ithe windows they were socked with condensation . Definitely do need upgraded but still think we should have been informed as would have booked eals where ? 😩😖😟

I had an amazing stay at Phuket Orchid Resort with my niece! The highlight of our trip was definitely the fantastic pool slide – it added an extra layer of fun and excitement to our vacation. The hotel's cleanliness was top-notch, making us feel comfortable and safe throughout our stay. We truly enjoyed our time there and would highly recommend Phuket Orchid Resort for a memorable and clean getaway.

Orchid has a great location just 100 meters from the beach. And the water slides are fun, but can be dangerous as not always properly supervised. But my BIG PROBLEM with Orchid was that they did not honor my reservation. We had clearly reserved a family room with 1 king bed and bunk beds for our 2 kids. Our reservation was also supposed to be pool side. However, the front desk gave us a room with 2 queen beds and with a terrible “garden view,” not at all pool side. We could have been okay with the 2 queen beds, although I specifically chose Orchid because of the bunk beds, as our kids think that sleeping in bunk beds is fun. But not being pool side was a dealbreaker for us. However the manager only said that they were very busy and that they give rooms on a first come first served basis. Of course that is a ridiculous explanation from the manager and totally unacceptable. The manager also did not offer any refund. And we had already prepaid for the room for 6 nights. Very frustrating indeed! The manager did offer to transfer us to another hotel, which was a newer hotel with bunk beds and a much better bathroom, but not poolside and 500 meters from the beach. My wife chose the newer hotel, which ended up being okay. But still unacceptable that we had to move hotels, not be poolside, and be 400 meters further from the beach. And no offer of any refund or free food or anything. Just their lame excuse of being fully booked.