Protea Hotel by Marriott Ikeja Select

I will always stay again

Our stay at the hotel was disappointing due to several concerns. Firstly, there was no hot water available in the room, which was a major inconvenience. The WiFi service was also very poor, making it difficult to stay connected. Additionally, the breakfast lacked options for vegetarian guests, which was quite disappointing. While the General Manager did offer some assistance by providing a portable WiFi device, the issue with the hot water remained unresolved. For the price we paid, the overall experience did not meet expectations. Furthermore, the reception staff were unhelpful, often failing to provide necessary items to the room and repeatedly asking irrelevant questions, which was frustrating. The service and experience did not justify the high cost of the stay.

The hotel is perfectly located in relation to the airport and access to the major roads to various destinations. Located in an area with little city noise. Close by a shopping mall. The staff is very friendly and helpful. The hotel is not new and that can be seen from the rooms. But rooms are clean and room service efficient.

Check In: We walked in to the hotel without prior reservation and we want to check the room category before the process all i heard from the Associate is we cannot show the rooms in such rude tone. you can check the rooms in the TV screen. What a warm welcome would rate Zero as check in experience. Same Associate mentioned a wrong figure for the room charges and we transferred the payment through third party as they advised their exchange rate is too low. Room are not too spacious but cleaning wise is good. Breakfast spread is small but chefs are good. Check out Experience: pathetic, Because of the miscommunication we ended up paying more and they were supposed to do the refund as they mentioned it will be refunded back to the account received and as per my request we met the Front Office Manager and explained it was transferred through unknown third party vendor and moreover it was miscommunication from their end, later she agreed it will be deposited in our account and share the refund form. I was following up for the refund and they agree it will be refunded with 2weeks and after 3weeks after my follow-up they are not ready to do the refund as their policies not allowed. What a scam. They want me to travel back to Nigeria to use credit facility, what a joke.