Andy Tan SM
October 31, 2024
I selected Hakkas Guesthouse because of its good location. However, I was very disappointed about the services :
1. When we arrived, no one answered at the door and we waited for a while until someone else helped to call the service staff;
2. My friend forgot to pull out the room card and closed the door, again, there was no one there on duty to help;
3. Two towels were given when checked in, but both towels look not clean and have black marks on; we went out to buy own towels;
4. Most dangerous matter is the building’s wirings all exposed, loosely hanged and looks very unsafe (the Hakkas Guesthouse is located on the 3rd level)
5. I will not go back to this hotel ever again.