Aloha Kokoz
February 24, 2024
As a family with a 6-year-old child, our stay at the Hong Kong Marriott Ocean Park Hotel had its highs and lows.
Firstly, the main concern for our little one was the TV, which fortunately lived up to expectations, providing entertainment during downtime. However, our experience with the service was disappointing as we encountered issues with our initial room, leading to an inconvenient room change. Furthermore, the absence of a bathtub in the replacement room was a letdown, especially with a young child.
Another setback was the unexpected closure of the pool for maintenance, which was unfortunate, and we wish there had been prior notice to plan our activities accordingly.
Despite these setbacks, the hotel's overall ambiance and amenities were commendable, contributing to a comfortable stay. The staff were friendly and accommodating, striving to address our concerns promptly.
In conclusion, while our stay had its challenges, the Hong Kong Marriott Ocean Park Hotel offers a pleasant atmosphere and satisfactory amenities, making it a decent choice for families. However, improvements in communication and service maintenance could enhance the overall guest experience.