Guest User
August 20, 2024
We decided to stay at the Sheraton Mirage Hotel for the last night of our trip with high expectations. The hotel we entered with high expectations of being a 5-star luxury hotel was a mess. The smell of a tattered carpet greeted us, and we could see dust with our own eyes as if it hadn’t been cleaned for months. I was so angry, but my husband, who could communicate in English, couldn’t stand the allergies that were rising all over his body as he waited for me to come out after washing, so he ran to the desk and showed me photos of the skin troubles on his body. Fortunately, with the help of a staff member who spoke Korean fluently, we were able to change rooms for the time being, and instead of apologizing, he gave me a drink voucher, which helped me calm down. However, I’m still angry when I think about the poor management of a 5-star hotel that I can’t understand. It was the off-season, and there was a room that could have been changed right away… and it wasn’t a regular room, but a room with a good view that I had paid an additional fee to choose, but they assigned me this room… I think they should clean it properly before promoting it as a 5-star luxury hotel. Of the 4 accommodations I stayed at during my 9-night, 10-day trip to Australia, this was the most incomprehensible and worst hotel.
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