Palacio Nazarenas, A Belmond Hotel, Cusco

It’s difficult to put in writing just how special this properly is, but I will try! I travel extensively throughout the world and have stayed at plenty of luxury/high end hotels and this Belmond property ranks in the top 3. It is a gorgeous property with a rich history, right in the heart of Cusco. When you enter the hotel, you’re transported to a different world from the hustle & bustle of Cusco. I traveled here with my mother, who had never stayed a property of this price point and couldn’t understand why anyone would pay for it, but she’s a convert after experiencing Palacio Nazarenas. The attention to detail and the proactiveness in anticipating guest needs is unparalleled. A stand out team member was Freddy, who consistently anticipated our needs and made outstanding suggestions without being prompted. He was so incredibly kind and made us feel like family. The general manager, Mauricio, also came to the rescue with a solution due to a mobility issue with my mother. He went above and beyond to put us at ease, and truly it saved our vacation. Before we got there, I spoke a few times with Omar who was also incredibly helpful in directing us towards finding a solution for activities due to the last minute nature of our trip. A major highlight was the incredible heated pool, which looked even better in person than in the pictures. The rest of the team, from the manager to the housekeepers, are so incredibly warm and have a heart to serve. These people will bend over backwards to make you comfortable. It’s just unparalleled service. If you have any issues, as with any Belmond property, ask for assistance and you won’t be disappointed. I can’t wait to return with my spouse and spend more time in this special place.

This is an amazing hotel. Somehow the rooms, the spaces in the hotel, the pool, the courtyards, the restaurant, all look better in real life than in pictures. The property is very special. When you arrive they tell you a little about the history of the property (going back to Pre-Inca times, apparently), and introduce you to the amenities and services—this experience alone will make you feel that you are staying in a special place. BTW, they pump oxygen into guest rooms via HVAC, so you ease into the high altitude of Cusco. The amenities are exactly what you would expect from a hotel at this price point: unlimited bottled water, mini-bar that has complimentary snacks and drinks (including alcoholic), beautiful pool, deferential front desk staff who are eager to help and efficient at completing your requests, fantastic breakfast, and much more. But where the hotel really excels is service. They really go above and beyond what you would expect. Saul, a gentleman at the front desk who checked us in and gave us that introductory hotel history tour, ended up being our main concierge/server for our entire stay: he made himself available to us at any time of day and night to assist us with reservations, with room service, general advice—he made us feel comfortable and welcome which goes beyond just professional responsibility. Similarly, Omar, another gentleman at the front desk, was super-efficient at booking a tour guide for Machu Picchu and all his recommendations for places to see in the city proved to be excellent. A couple of stories that demonstrate the quality of service here. One morning one of the handles in the shower came off when I applied too much pressure and chipped a little bit when it fell to the floor. I put it back on because I was still using the shower and completely forgot to tell anyone in housekeeping or front desk what had happened. By the time we got back to our room, housekeeping had already noticed that small chip and had the handle replaced. Impressive attention to detail. The second story is when my husband lost his phone and we started panicking because we had to leave to go to the train station to catch a train to Machu Picchu, which, of course, we couldn’t miss. Even though it was a tense moment for us and and we lost our cool, the waiters at the restaurant and housekeeping kept their cool and sprang into action, helping us find the phone and ensuring we make it to the train station on time. Big kudos to everyone at Palacio Nazarenas. Phenomenal place and phenomenal people!

Staying at the Palacio Nazarenas hotel is an experience that makes your visit to Cusco even more special! With cozy and sophisticated accommodations, as well as friendly and attentive service, the hotel delights its guests.

Very accommodating with top notch service. Room was wonderful and service was over the top. Mucho gracias

Love this hotel in Cusco for its location to the Square for shopping. Excellent breakfast and wonderful staff.

Note: This review is for the spa facilities only. As part of our Bellini Club booking of a 8d/7n Journey in Peru experience, we were offered 30 minute massages at this property. We decided to top it up with 60 min massages and so glad that we did! This property is located right next door to Monasterio where we were staying and very centrally located. An extremely serene atmosphere upon entering, the spa was instant relaxation. There is an ample size locker room with showers and a steam room, and a nice large waiting/relaxation area. Massage rooms were large and environment perfect for unwinding after a long day of travel. Therapist and spa staff were very friendly and attentive. Highly recommend booking a massage upon arrival in Cusco to help you relax and adjust to the altitude.

Most helpful staff ever! We arrived late at night after a long day of hiking Macchu Pichu and traveling. One kiddo had food poisoning and one kiddo had altitude sickness. The entire staff and our butler Fredy could not have been more helpful. They made us off the menu food, brought in a doctor and all around went out of their way to bring us anything we needed. I wish I could have stayed longer and experienced the hotel under different circumstances. Breakfast was a 10 and my massage therapist was fantastic. The rooms were large, beautiful and had everything we didn’t even know we needed. The hotel is in a gorgeous section of the city and is walkable to restaurants, shops and sites. I highly recommend!!