Sofitel Legend Santa Clara Cartagena

It was an a beautiful experience, more that we expected. The breakfast was amazing.

Amazing hotel to stay. Amazing view and staff. Everything was great , would recommend to anyone.

First stay in a legend hotel, and this had been billed as the best hotel in Colombia....whilst it certainly has the old school legend vibes and initial wow factor as you arrive, you soon realise the hotel is a bit old...when we arrived despite my many messages before hand we were not given adjoining rooms, however after about 10 hours the staff were able to upgrade us and provide us with adjoining rooms which made the rest of our trip much better as not having adjoining rooms with your kids in a strange country and strange hotel would have been a nightmare! The facilities at the hotel are fine, but again certainly not legendary. The pool was nicest feature, and the spa was decent although you had to vacate the lounge beds about 30 mins after your treatment as the next guests would need to relax on them. Overall Cartagena itself was amazing and a fantastic place to visit and the Sofitel staff were attentive and showered guests with attention.

Hotel, courtyard, pool area are beautiful, and exude Cartegena architecture, colors, and culture. Convenient to the Old City and many local sites, restaurants, markets and museums. Breakfast buffet was excellent. Enjoyed the beautiful, updated spa as well overlooking the pool area. Room was updated, modern, comfortable, and air conditioning worked great.

Julieth Tena and Jesus Lopez provided us an amazing service. They were fast and were always on top of each one of our needs. The food and drinks were delicious. The restaurant is gorgeous. I will definitely come back soon and will recommend it to my friends and family.

We stayed in Sofitel Legend Santa Clara around a week and all in all, it was a fabulous experience.   At arrival we found something in the room, which clearly was not expected to be found in a hotel like this. This was our 3rd hotel after staying in Bogotá and Medellín and our expectations were high, as we really had great experiences in those cities.   The disappointment of my boyfriend after arrival, was not good for me. One of the things I love when travelling is seeing that smile on my boyfriend’s face which makes me enjoy my holiday 100%. We had a very nice suite; however, the first impressions were not very good, so my boyfriend wasn’t feeling it.   We said we would sleep and next day we would see what we could do. Next day we went for a walk and without saying anything (we are not complainers, if we don’t like a place, we leave or never return), the Guest Experience Department got in touch with us and apologized, which was good; I spoke with them, and they prepared a surprise for my boyfriend which quickly turned his impressions into a great one.   Our room was very nice, ocean view, nice bed, spacious and with a nice classical Cartagena touch. After speaking with Guest Relations, our stay just started to be amazing. Breakfast is good (some small faults depending on the waiter/waitress), but food was delicious.   This hotel is just like travelling to the past, with beautiful gardens, nice atmosphere, a great service, and overall warm people.   In my opinion, location is the best you can have in Cartagena, just some meters away from great restaurants like Juan del Mar or La Cevichería.  From front Office to Housekeeping, all were friendly and helpful.   We had a Butler Service, and they helped me to repair some very special shoes I had, and they found out the best way to help me with it.   Our stay was so good at the end, that we had a reservation in Isla Barú for the rest of our stay in Colombia, and we shorten it to comeback to Sofitel Legend Santa Clara, when we came back, we had the Gabriel García Marquez suite, which was really nice. Again, we found some issues in the room that were not up to the standards you expect from a hotel of this category; however, a hotel is made by people and people went above and beyond we expected.   We would like to thank all the staff, especially Ernesto, Johan, Kendry Rudy Luis (waiter) and Jimmy Bellboy for all they did to make us feel very welcome.

Great service. Great location. Fantastic breakfast and even better tasting menu at 1621 Restaurant!! Highly recommend. Concierge, Gabriel, was very helpful. He set up a personal walking and driving guided tour with Roco. It was well worth it in order to get a nice tour of the entire city. David, the bellhop, was equally friendly and gave a tour of the hotel with an explanation of its history.

Great service! We used concierge to make arrangements for friend’s Anniversary in Cartagena and they went above and Beyond to make it extra special. Johan was great in helping us take care of every detail and make it personalized ! Thank you!