Cape Town Marriott Hotel Crystal Towers

I had an amazing stay. I will definitely go back and I would recommend it to anyone. Excellent services and amazing staff.

In late May 2024, my wife and I stayed at the Marriott Crystal Towers in Cape Town following an Oceania cruise. From the moment we checked in, we were showered with attention from the guest services staff. Our early arrival did not cause any problems, and we were shown a temporary room to relax and have tea and fruit while our room was being prepared. We were told that this is the first Marriott hotel in Cape Town (the others were acquired through a Protea acquisition), and the staff was clearly making an effort to meet the stiffer Marriott standards. Mbutelo and Sibusiso could not have been more gracious and accommodating. The hotel is a quick Uber into the center of the city, but it is safer, and you can walk at night in this attractive area. We recommend it highly.

The hotel and staff were fine. Nothing to say about that. Nice room and nice amenities. However, I want to warn everyone considering renting a car at "Enterprise " located in the lobby. It is not Enterprise but a franchise called Woodford Car hire. Check those guys out on Trustpilot before renting. I rented a car at Marriott Century City in January 2024. We had full coverage with zero liability and all the other extra options one could choose. In other words, fully covered according to their staff at the site. We had an accident but not to worry said the staff, "Sir you are fully covered". Fast forward a couple of weeks and I get an email from them claiming that due to negligence, I should pay for the repair of the car. Approximately 135,000 ZAR. Basically as if the car was never insured at all! Invoice attached with banking details and please pay soonest. I contested this claim by mail and immediately canceled my card via my bank as I suspected what type of company this was. Unfortunately, due to human error and lax procedures by my bank, they did not close my account connected to that card. Therefore this company could enforce a withdrawal even though the card was canceled and they took approximately 60 000 ZAR. This is theft and fraudulent according to my bank. So word of advice, if you give them your card details, make sure to cancel that card as soon as possible and close the account connected to it as well. And good luck dealing with them. I think it lowers Marriott's standard to accept such a fraudulent company to operate within their property. One get's a false impression of safety.

Visited the hotel for 2 nights. Beautiful setting. Great area, but check in was poor. made a pre payment with travel agency, but reception wanted to fully charge rooms again as they did not receive payment... I showed my voucher but manager was not keen in helping... I said Im not going to pay again, but also did not receive any response. During check out nothing was said on the voucher again, but reception staff should pay attention to detail and not double charge people. Any ways. Hotel was great. Ambience isa superb. Breakfast was nice with ample servings to choose from. Towers restaurant is way too expensive compared to hussars grill just down the main passage. No wonder it's empty as the prices are really out of range. Rooms are perfect with enough space and cleanliness is fantastic. Will visit again.

Not even close to a 5 star hotel. The first impression is the most important one and it wasnt good at all. The hotel doesnt have an executive Lounge as it should have according to Marriott standard. There is alternative given for Bonvoy Platinum or higher members which is not acceptable at all. The room "upgrade" was a room in a higher floor overwieing a parking slot, amazing !. Breakfast was really poor, no bread rolls, just toasted bread and limites assortment of cheese and cold cuts. The internet connection is a mess, youll be not able to work from that place even if the property is offering High Speed Wifi (the Download speed was around 1 Mbps). I mentioned all points more than one time at the Front desk but the staff was just not willing to help. The worst hotel in the Bonvoy group I ever stayed in.