DoubleTree by Hilton Bogota Salitre ar

One receptionist doesn’t understand English well but seems like pretending she does, most of them, asked for a room extension for 6 days from my booking. She (Anne) asked for a passport and have waited 10-15 mins at the reception thinking that she already extended the room and activated the keys. But she did not, I even asked for cooking utensils but what she understood was if I asked for another key or extra key when I asked for cooking utensils. I said no, but she gave me extra key and then I repeated that I was asking for cooking utensils she said okay and someone will bring them in the room. But no one did, and the room wasn’t extended. Was disturbed thrice by phone calls from reception saying that I need to check out, and cleaning staff even knocked on the door and opened it when I was about to open the door, and was half naked, and no one brought the cooking utensils needed to call again for them to bring one cause receptionist clearly isn’t attentive on what I’ve told her or just did not really understand English too well. It’s okay if she doesn’t, but the disturbance and all the inconvenience it brought were hilarious! Pros: 10-15mins away from the airport, restaurant is 24 hours open so room service is 24 hours as well. Room is spacious as well as the bathroom, I booked the King room with a kitchenette, it was great. There’s a person performed at Thursday night, not sure if the performance is every night he sings and plays saxophone on every guests’ tables. Seems like a 5 star hotel, but super budget-wise. Worth the price! If not for the receptionist who ruined my stay. It’s my fifth night, will be staying here for 5 nights more. Here’s my first review: 10-15mins away from the airport, restaurant is 24 hours open so room service is 24 hours as well. Room is spacious as well as the bathroom, I booked the King room with a kitchenette, it was great. Seems like a 5 star hotel, but super budget-wise. Super worth the price! I must stay, you should stay here. It's been my first overnight, have been here less than 24 hours but I'm loving it! Will revise this review whenever I see something more good or bad. Will be staying here for 3 nights only but would probably extend if in case I needed more rest from business meeting and exploring the city.

Οκokk. The room was perfect Although some of the staff unfriendly

Very nice Hotel, very clean, nice and big room, excellent breakfast

Hotel was in the perfect location close to all big shopping centres and another plus was it was very clean. Room service was always top standard and consistent however it was big let down that the hotel didn’t communicate the spa/pool pictured was not available during the whole of my stay. If I’m not mistaken it should be clearly communicated to guests prior to accepting bookings if the included amenities are unavailable especially if for long periods. In addition, if the spa is unavailable the lift and level to the spa should be unavailable for guests to swipe to that level.. I went to inspect it (not knowing it’s being renovated) and got stuck on the level as there are no buttons to go back up.. Highly recommended however, it would be nice if the hotel was a bit more mindful with regarding the communicating to guests about renovation of spa and how long it’s being fixed + not allow access down to that level if there is no way back up

Better than expected! Room is great, bathroom extremely beautiful and staff is the most kind.

Great hotel and service excellent

Everything was good

Very Good.

Excellent well mannered staff great spa and massage and jacuzzi