Beijing BoLLy Wood Hotel (Guomao SKP Store)

Easy access to nearby shopping malls and MRT. Very modern room and decent breakfast, not the least of their customer service is the top

Check-in process was difficult due to the language barrier - It took about 20 minutes to check-in, as the staff at the desk would only respond to the questions they wanted to ask, rather than me show them my booking from Trip.com on my phone. Room was very nice and modern - I was advised at check-in that I had been given a room upgrade which was positive. Unfortunately, despite the air conditioning in the room being set to cooling, the temperature in the room was 26.3 degrees (Please see picture of air conditioning panel) I did not sleep well because of the high temperature in the room, and I was also woken at 3:30am due to noise in the room above me, which went on for 30 minutes. Room was supposed to be non-smoking, but as with many hotels in China, I found that the toilet in the room smelt of smoke, and there was cigarette ash on the toilet floor. Great size TV in the room with access to many of the latest international films, which had English subtitles. The biggest problem was breakfast - Very good selection of Chinese food options, but nothing else - No breakfast cereals, no fruit juice etc. The dining room was also very worn and tired looking. Due to the limited breakfast food options, I did not have much for breakfast. Despite the above, and because the room was nice, in the morning when checking out, I asked for an email address to contact the hotel to make enquiries about resolving my concerns from my stay, and also rates for future stay of 30 days (without breakfast), but they could not provide me with an email address.

Very nice and clean hotel with good location. Very convenient and walking distance to SKP Beijing Mall and many restaurants surrounding the hotel. The front desk helped me free upgrade to a bigger room. Bed is not soft which I like the most. Pillows are comfy too. Will definitely come back to stay again.