Regent Beijing

Superb service and cleanliness, just next to subway station. The tower and blanket are superb soft

Large room, very comfortable bed. Welcome fruit and a Nespresso machine are always nice. The Staff were all efficient and polite. Concierge was very helpful. Had dinner at Morton’s which was outstanding. The lobby bar also does great drinks for an international clientele. Well done!

I think the up in Regent Hotel is only the service in two restaurants (Daccapo Italian Restaurant and Jinbao 99), we had a course dinner in Daccapo, and Hotpot set in Jinbao 99. The service and atmosphere in Daccapo were fine, and the taste of the foods was amazing, especially the buns and desserts,(but the so-called Boston lobster linguine with truffle was not worth it as added RMB $150). Also, the buffet breakfast was great in JinBao 99(the Hotpot set for dinner was just fair I think), all of the food was not bad, and the service was good, especially the supervisor Ms Doreen, who is friendly and talkative. Hopefully, they can keep it on. The downs are the rooms, and the services in reception, swimming pool and lobby. The room was quite outdated, and the most unacceptable and super crazy was you couldn't adjust the room temperature to below 24 Celsius, really hot and stuffy, and we couldn't sleep well all the nights we stayed, though opened up the windows(I never opened up the windows in a hotel until this time), but we didn't know where the heating comes from, still keeps warm and stuffy. Also, we called for one more chair, and they sent a chair which was quite filthy, with all the dust in it(you can see the pics). The service in lobby reception and the pool was poor, they had "bad face" all the time, no smiles, to be honest, the pool itself is not bad, but some people who use the pool which is not the hotel guest and no service in the pool and wellness area. Also, we talked to the lobby receptionist about the problems in the room, she said they would sort it out for us but finally they did nothing about it, obviously, she lied to us. When we checked out, I told the manager about this, she said all the hotels in Beijing are the same regarding the heating problem, but I want to tell her, it doesn't, at least Four Seasons doesn't. And the room is much better than the Regent Hotel. All in all, just fair, not the global 5-star standard, hopefully, they can rebuild or renew the rooms, and improve the services. Chinese from Google Translate: 我覺得麗晶飯店的亮點只有兩家餐廳的服務（達卡波義大利餐廳和金寶99），我們在達卡波吃了套餐，在金寶99吃了火鍋套餐。達卡波的服務和氛圍都還不錯，味道也不錯食物很棒，尤其是麵包和甜點，（但所謂的松露波士頓龍蝦扁麵條不值得，因為要加人民幣150元）。 另外，金寶99的自助早餐很棒（晚餐的火鍋套餐我覺得還算可以），所有的食物都不錯，服務也很好，特別是主管Doreen女士，很友好，很健談。 希望他們能夠繼續下去。 缺點是房間以及接待處、游泳池和大廳的服務。 房間相當陳舊，最不能接受和超級瘋狂的是房間溫度無法調節到24攝氏度以下，真的又熱又悶，我們住的每一晚都睡不好，儘管開著窗戶（我從來沒有在酒店裡打開過窗戶，直到這次），但我們不知道暖氣是從哪裡來的，仍然溫暖而悶熱。 另外，我們又要了一張椅子，他們送來了一張很髒的椅子，裡面滿是灰塵（你可以看照片）。 大廳接待和泳池的服務很差，一直“臭臉”，沒有笑容，說實話，泳池本身還不錯，但有些人使用泳池不是酒店客人，沒有泳池和健身區的服務。 另外，我們和大廳接待員討論了房間的問題，她說他們會幫我們解決，但最後他們什麼也沒做，顯然，她對我們撒了謊。 退房的時候，我跟經理說了這件事，她說北京所有飯店的暖氣問題都是一樣的，但我想告訴她，不是，至少四季不是。 而且房間比麗晶酒店好很多。 總而言之，只是公平，不是全球五星級標準，希望他們能夠重建或更新房間，並改善服務。