Trip.com Rewards Program Terms and Conditions

The Trip.com Rewards Program (" Program ") is a loyalty program offered by Trip.com Travel Singapore Pte. Ltd. (" Trip.com ") to frequent Trip.com customers at the sole discretion of Trip.com and is available only to individuals who have registered as Trip.com Members in accordance with these Trip.com Rewards Program Terms and Conditions (" Terms ").

By registering for an Member's Account on Trip.com, you will automatically be enrolled as a member of the Program (" Member "). The terms "you" and "your" throughout these Terms refer to any Member. By accessing a Member's Account and participating in the engagement activities on the Trip.com platform, including making bookings and obtaining/using Trip Coins in any manner, you agree with these Terms.

As a Member, you have the responsibility to read and understand these Terms as well as other information published by Trip.com relating to the Program in order to fully understand your rights and obligations. Please contact Trip.com customer support if you have any questions relating to the Program, and we will reply to you within two weeks.

If you do not agree with these Terms, please stop utilizing the Program and its associated rewards, including Trip Coins, and provide written notice to Trip.com. After receiving the notice, all remaining rewards and Trip Coins in such Member's Account will be null and void by Trip.com.

• General
  • The Program, including its Membership and Trip Coins issued under it, is a loyalty program offered to our Trip.com customers to promote the use of the Trip.com platform. The Program is implemented in accordance with these Terms. Certain Program features (including Trip.com Member Day) and benefits may be subject to further terms and conditions as set out separately.
  • A Member's Account is personal and only for use by the registered Member of the Account. It cannot be transferred or sold to anyone else. Each individual may only register one Member's Account. You may not use multiple email addresses, identities, or devices in an attempt to circumvent the rules. Trip.com reserves the right to cancel any bookings made by Trip.com Members who engage in fraudulent, disruptive, or abusive behavior or who violate these Terms.
  • Trip.com reserves the right to modify and/or terminate the Program and its features and benefits (including all Trip Coins benefits and upgrades) at Trip.com's sole discretion without prior notice (even if these changes may affect your ability to use the benefits and rewards that you have already accumulated).
    This includes (but is not limited to) changes to:
    • These Terms;
    • Ways to earn or use Trip Coins;
    • Qualification and renewal criteria for the tiers in the Program;
    • Availability of rewards; and
    • Features of special offers and promotions to Members of different Membership tiers.
  • It is the responsibility of Members to keep themselves up to date in respect of the Program and these Terms, and any subsequent changes. Any continued use of the benefits and Trip Coins given under this Program will be deemed to be acceptance of any amendments.
  • Trip.com may monitor or investigate a Member's Account at any time without prior notice to ensure compliance with these Terms. During any such investigation, the Member's Account may be suspended. In the event Trip.com suspects or has reasonable grounds to believe that a Member's Account shows signs of fraud, suspicious activity, violation of these Terms, or other improper conduct (including but not limited to obtaining Trip Coins through fake transactions, fraud, applying for malicious refunds, making multiple bookings, or selling, transferring, or exchanging Trip Coins or promo codes, submitting false information, hacking accounts, violating laws, or other behavior that Trip.com deems to be malicious), Trip.com may immediately without prior notice disable and remove all or part of the benefits or rewards provided to you under this Program (including disabling of Trip Coins and promo codes in the Member's Account), remove Membership tiers, or close or suspend a Member's Account.
  • Termination:
    • A Member may terminate their Membership by providing written notice to Trip.com. All remaining rewards and Trip Coins in the Member's Account will be null and void upon receipt of such notice by Trip.com.
    • A Member's Account and Membership may be terminated without prior notice in the event of any suspected or actual non-compliance with these Terms, as set out in Clause 5 above.
    • Trip.com may terminate the Program at any time. Upon termination, you will have thirty (30) days from the date the Program termination is announced to use any available Trip Coins and rewards remaining in your Account. After that date, any remaining Trip Coins, rewards, and benefits will be forfeited without compensation.
• Membership
  • The Program will assign one of the following Membership tiers to each Member (" Membership tiers "):
    • Silver;
    • Gold;
    • Platinum;
    • Diamond;
    • Diamond+.
    • Each Membership tier offers different rewards, with the higher tier providing more rewards than lower tiers.
  • All Members shall automatically be assigned with a Silver Membership tier upon account registration.
  • Membership tiers will be determined based on the Member's completed Eligible Bookings (as defined below) and minimum spending during the Membership tier's validity period according to the table below:

    Membership tier	Requirements
    Silver	Automatic enrollment upon registration
    Gold	At least 1 Eligible Booking
    Platinum	At least 3 Eligible Bookings within 12 calendar months after qualifying for or from the date of auto-renewal of Gold Membership tier
    Diamond	At least 8 Eligible Bookings with an accumulated minimum spend of USD 1,000 within 12 calendar months after qualifying for Platinum Membership tier
    Diamond+	At least 1 Eligible Booking with an accumulated minimum spend of USD 10,000 within 12 calendar months after qualifying for Diamond Membership tier

  • Change in Membership Tiers:
    • Upgrade: Members who meet the requirements for the next Membership tier will have their upgraded Membership tier automatically reflected in their Trip.com Account. The validity period for the next Membership tier will commence from the date the Member upgrades to the new Membership tier.
      For the avoidance of doubt, Members may not skip Membership tiers.
      Illustration: The Member obtains a Platinum Membership tier on 10 September 2024. The validity of the Platinum Membership tier will commence on 10 September 2024 and end on 30 September 2025.
    • Maintenance of Membership Tier: In the event the Member meets the Membership tier's requirements during the validity period of the current Membership tier, the validity period of the Membership tier will automatically extend for an additional term in accordance with the validity period of such Membership tier.
      Illustration: The Member is currently a Diamond+ Member, with the Diamond+ Membership tier expiring on 30 September 2024. The Member achieved USD 12,000 spending during the Diamond+ Membership tier validity period. The Member's Diamond+ Membership tier will be automatically extended on 1 October 2024 for an additional 12 calendar months (up to the last day of that calendar month).
    • Downgrade of Membership Tier: When the validity period of the Membership tier expires and the Member did not meet the current or next Membership tier's requirements during the validity period, the new Membership tier will be recalculated based on the Eligible Bookings completed and the spending amounts during the current Membership tier's validity period according to the requirements for each Membership tier.
      Illustration: The Member is currently a Diamond Member, with the Diamond Membership tier expiring on 30 September 2024. The Member achieved 3 Eligible Bookings during the Diamond Membership tier validity period. The Member will become a Platinum Member starting from 1 October 2024.
  • Validity Period
    Validity period of each Membership tier is as follows:

    Membership tier	Validity Period (from date of obtaining Membership tier)
    Silver	12 calendar months, with auto-renewal every 12 calendar months
    Gold
    Platinum	12 calendar months (up to the last day of the last calendar month)
    Diamond
    Diamond+

  • Eligible Bookings and Minimum Spend Requirements:
    • The following bookings will be calculated towards the qualification of each Membership tier after completion in accordance with the table below (" Eligible Bookings "):

      Type of Booking	When booking will be calculated towards Membership Tier requirements
      Hotel	After check-out It may take 2-6 weeks to confirm check-out.
      Flight	After departure of last flight segment
      Flight + Hotel	After departure of last flight segment
      Attraction and tours	After usage It may take up to 45 days to confirm usage
      Train	After departure of last train journey
      Car rental and airport transfer bookings	After completion of the car service or after the end of the trip (for custom trip bookings)
      Cruise	After departure of the last trip segment
      Custom Trips	After end of the trip

      To avoid doubt, the following products are not bookings eligible for the calculation towards Membership tier requirements and will not contribute towards the minimum spend requirements: Purchase of Trip.com Gift Cards
    • Minimum Spend requirements:
      • The spend for each Eligible Booking (after applying Trip.com promo codes and discounts, but before any third-party partner discounts, including those from payment and credit card partners) will count towards the minimum spend requirements for the Diamond and Diamond+ Membership tiers. This calculation will be made on the same date that the Eligible Booking is considered for Membership Tier requirements, as outlined in Clause B.6.a above.
      • Bookings which are subsequently cancelled and the spending on such cancelled bookings will not count towards the meeting of Membership Tier requirements, even if they were initially included as an Eligible Booking. In the event any such cancelled booking was initially included in the calculation of the Membership Tier requirements, Trip.com shall, at its sole discretion, deduct the number of Eligible Bookings and the spending accordingly from your Membership account, or increase the Membership Tier requirements accordingly for the next Membership Tier upgrade.
      • Only Eligible Bookings with minimum spending of more than 0 USD (after platform vouchers and discounts,but before third party partners (including payment and credit card partners) discounts) will be included in the calculation of the Membership Tier requirements.
      • To avoid doubt, purchase of Trip.com Gift Cards will not contribute towards minimum spend requirements. However, amounts paid towards an Eligible Booking using a Trip.com Gift Card will contribute towards the minimum spend requirements.
      • When conversion of spending from any foreign currency to USD is required, such conversion shall be calculated using an exchange rate determined on the date of the booking confirmation.
• Membership Rewards
  • Rewards: All Trip.com Members will enjoy various rewards issued by the Membership tier they have achieved or obtained on Member Day, as set out on the Trip.com Rewards Program Membership page.
  • Issuance and Expiration:
    • Specific Membership tier rewards will be issued to you upon attaining that specific Membership tier, for use from date of issuance, unless otherwise stated.
    • Unused rewards provided under the Membership tier will automatically expire at the end of the validity period, unless otherwise stated. There will be no extension of the validity period for unused rewards. For the avoidance of doubt, Trip Coins issued under the Program will expire in accordance with the terms relating to Trip Coins.
  • Terms and conditions apply to the use of specific rewards as set out below or as otherwise specified on the Trip.com website or app:

    	Reward	Terms and Conditions
    (a)	Free Airport VIP Lounge Access	Instructions for Use: To redeem this reward, the Member must complete 1 hotel booking on Trip.com within the last 12 months. When booking flights on Trip.com, you can only apply this reward if there is an eligible VIP lounge at the departure airport. For Flight+Hotel bookings, VIP lounge passes cannot be added during the pre-booking phase. However, you can choose to add a lounge on the booking details page after payment if the lounge option is available. The latest time to redeem the lounge access is 23:59:59 on the day before the date of flight departure. You will receive a QR code that you can use to access the VIP lounge upon completion of flight bookings. You can get the code either on the booking completion page or via email. Amenities and services, usage method, usage duration, and cancellation and change policies vary by VIP lounge. Refer to the terms and conditions of the relevant lounge for details. Cancellation Policy: The lounge reservation can be canceled free of charge if it is not used within 15 days after the departure of the flight. If you do not cancel or use the lounge within 15 days after the departure of the flight, the system will cancel it automatically. If the lounge reservation is canceled during the validity period of your Membership tier, the unused reward will be automatically refunded to your account. If the lounge reservation is canceled after your Membership tier has expired, the unused reward will become invalid automatically.
    (b)	Free Global eSIM Data Package	Instructions for use: Book an eSIM with the "Platinum Member", "Diamond Member", or "Diamond+ Member" labels and apply this reward to use it free of charge. For detailed usage instructions and applicable devices, please refer to the product page. Cancellation policy: If the eSIM can be canceled for free, the reward quota used for this booking will be returned to your account. If not, the reward quota you used for this booking will not be returned. For the detailed cancellation policies and terms, please refer to the product page.
    (c)	Airport Transfer Model Upgrade	Instructions for Use: When booking airport transfers on the Trip.com app, you can use this reward for a free upgrade to specified vehicle models. Eligible vehicle models will be marked with a "Member Rewards: Free Upgrade" label on the listing page. This reward cannot be applied in the following situations: (i) when either the original or upgraded vehicle model is not available in the selected destination on the Trip.com app; (ii) when the original price of the upgraded vehicle model is lower than that of the original vehicle model; (iii) when the price difference between the upgraded vehicle model and the original vehicle model exceeds the free upgrade subsidy limit: Standard Car upgrades to Medium Car with a $50 limit, and Medium Van (Max. 6) upgrades to Premium Van (Max. 6) with a $100 limit. Using the airport transfer upgrade may result in a change of the airport transfer service provider. Please note that different service providers have varying policies and services. Cancellation Policy: If you cancel your airport transfer booking, the reward quota used on this booking will be returned to your account. For more details, please refer to the policy for the specific airport transfer booking.
    (d)	Free Attraction Ticket	Instructions for use: Book the attraction ticket with the "Diamond+ Member" labels and apply this reward to enjoy free of charge ticket. For detailed usage instructions, please refer to the specific product page. Cancellation Policy: If the attraction booking is canceled for free, the reward quota you used on this booking will be returned; otherwise, the reward quota you used on this booking will not be returned. For the detailed cancellation policy and terms, please refer to the specific product page.
    (e)	No Refund Handling Fees for Trains:	Instructions for Use: Members can choose whether to use a refund fee waiver at the time of booking. Once they choose to use it, refund fees will be waived for all train tickets on that booking. The refund fee waiver will be effective immediately after the train tickets are issued. If tickets are not refunded afterward, the waiver will not be returned. If tickets cannot be issued or the user cancels payment, the waiver will be returned. The refund fee waiver can only be used to waive refund fees incurred when refunding tickets. It does not cover booking fees or delivery fees incurred when refunding mainland China and Hong Kong train bookings. The refund fee waiver can currently be used in the app only. The refund fee waiver is only applicable to point-to-point train tickets for railways operating in the UK, Europe, South Korea, mainland China, and Hong Kong. It cannot be used for Taiwan point-to-point train tickets, Taiwan High Speed Rail ticket pick-up codes, Eurail passes, Italy train passes, UK Season and Flexi tickets and Railcards, bus tickets, and ferry tickets.
    (f)	Priority Support for Calls & Chats	Diamond+ Members enjoy fast access to a customer support agent. Customer support in English, Japanese, Korean, and Cantonese languages are available 24/7. The service channels we provide include phone and online chat.
    (g)	One-stop VIP Service	One-stop VIP Service refers to the provision where issues related to flight and hotel bookings can be addressed by a single VIP customer support agent, eliminating the need for transfers and waiting time. One-stop VIP Service is provided in the following languages: English, Cantonese, Korean, Japanese, Thai, Indonesian, Vietnamese, and Arabic. For One-stop VIP Service in additional languages, please stay tuned for updates to the terms and conditions.
    (h)	Flight-Hotel Cancellation Guarantee	Subject to the Flight+Hotel Cancellation Guarantee Terms

• Trip Coins

  Upon registration of their Trip.com account, Members may commence accumulating Trip Coins from Eligible Bookings under the Program or through ways as specified on the Trip.com platform. Members may gain access to various vouchers, promotions, discounts, free gifts and other rewards through the use of Trip Coins on the Trip.com platform as Trip.com may announce from time to time. The redemption of Trip Coins may be subject to further terms and conditions specific to the activity.

  • How to Earn Trip Coins:
    • Trip Coins can be earned in multiple ways or as provided for by Trip.com from time to time. For more detailed information, please refer to the “How are Trip Coins earned from bookings?” in the FAQ on the Trip.com Rewards program membership page.
      For example:
    • Booking hotels on Trip.com (website/mobile website/app).
    • Booking flights on Trip.com (website/mobile website/app).
    • Purchasing gift cards on Trip.com (website/mobile website/app).
    • Booking South Korea/UK/Europe trains on Trip.com (app only).
    • Writing hotel reviews on Trip.com (website/mobile website/app).
    • Posting Trip Moments on Trip.com (website/app).
    • Writing attraction reviews on Trip.com (website/mobile website/app).
    • Other irregular promotions or activities on Trip.com (website/mobile website/app).
  • Exclusions: The following booking types are not eligible for earning Trip Coins:
    • offline flight bookings (e.g. bookings made via Trip.com customer support phone),
    • direct bookings made on partner sites,
    • bookings made on Ctrip.com,
    • free bookings,
    • bookings that are part of a promotion (as stated on the promotion page), and any other bookings deemed ineligible by Trip.com.
    • If flight tickets are canceled or changed through a non-Trip.com channel, Trip Coins will not be refunded for that flight. Any Trip Coins already issued for that flight will be deducted from your account.
  • Conditions on Earning Trip Coins:
    • Eligible travel must be completed. This means that you or other travelers on an itinerary using your Account must stay in the booked hotel or take the booked flight. Trip Coins accrued for canceled flights or hotels will be deducted. For the avoidance of any doubt, when a booking contains multiple flights or hotels and only some are canceled, Trip.com will deduct the Trip Coins according to our cancellation policy.
    • Trip.com may at its sole and absolute discretion, increase or decrease the rate of Trip Coins to be awarded for each engagement activity or Eligible Booking.
    • For applicable hotel and flight bookings, the amount of Trip Coins earned will be calculated according to the final payment amount for the booking (the final payment amount is the amount paid after discounts, promo codes, and Trip Coin discounts have been applied). The amount discounted using Trip Coins or paid with a gift card does not count as part of the final payment amount. No Trip Coins will be earned for the amount discounted using Trip Coins. Receipts and invoices will not be provided for the parts of the booking paid using gift cards or discounted through discounts, offers, promo codes, or Trip Coins.
    • Trip Coins rewarded from eligible hotel reviews are based on the length of content & whether photos are included. The rules of accrual of Trip Coins from writing reviews are different from hotel/flight bookings and Trip.com has absolute right to change/adjust such rules at any time.
    • For eligible hotel reviews, the amount of Trip Coins rewarded will be based on the length of text, whether photos are included & other criteria. Users are responsible for checking Trip.com from time to time to stay updated on earning policies. For more information, please refer to the “How to Earn” section on the Trip.com Rewards program membership page.
  • How to Use Trip Coins
    • The default currency Trip.com uses to calculate Trip Coins is USD. When paying in another currency, Trip.com's exchange rate will be used to show prices in different currencies on its site at the time of calculation. For the avoidance of doubt, this description is only for ease of reference and an indicative value of the discounts or rewards which you may redeem with Trip.com coins. Trip.com coins are not pegged to the currencies and the indicative value is based on Trip.com's sole discretion. You can view records of Trip Coins transactions on the Trip Coins history page.
    • 100 Trip Coins may be redeemed for a discount of USD1or such other amount notified by Trip.com.
    • You can use Trip Coins in the app to save instantly on bookings (you need to select "Save with Trip Coins" during the booking process). To find out whether you can use Trip Coins to save on your booking, please refer to the information on the booking page. Upper limits for how much can be discounted per booking will vary according to Trip.com promotions. Trip.com reserves the right to modify the value, restrictions, or usage methods of Trip Coins at any time and without notification. If Trip.com discovers any illegal or fraudulent situation, use, or intended use relating to Trip Coins, Trip.com reserves the right to remove user privileges or cancel user bookings at the sole discretion of Trip.com.
    • When using Trip Coins to obtain a discount on a booking, Trip Coins which are due to expire first will be used first. Trip Coins which are due to expire on the same day will be used in the following order: (i) Trip Coins which have been earned by writing hotel reviews or other activities on Trip.com; followed by (ii)Trip Coins which have been earned by booking.
    • If for some reason your booking was canceled or refunded, the Trip Coins that were exchanged or used will be completely or partially returned to your Trip.com account. The validity period of the returned Trip Coins will be equal to the initial validity period of the used Trip Coins.
  • When will Trip Coins be added to my account?
    • For bookings for different products, Trip Coins will be added to your account within varying timeframes. Sometimes it can take a little longer for us to receive confirmation from the hotel. In this case, it may take longer for you to receive your Trip Coins. For more detailed information, please refer to the “When will Trip Coins be added to my account?” in the FAQ on the Trip.com Rewards program membership page.
  • Validity Period:
    • Trip Coins earned by different bookings or other activities on Trip.com may have different expiration dates. Please refer to “How long is the validity period of Trip Coins after they are received?” in the FAQ on the Trip.com Rewards program membership page. For the avoidance of doubt, the validity of Trip Coins shall not be extended.
  • Trip Coins have no cash or monetary value. Trip Coins are non-transferable, non-tradable, and cannot be exchanged for cash.
  • Trip.com may suspend or discontinue the issuance and redemption of Trip Coins at any time.
  • Under some specific circumstances, including but not limited to the user refusing to pay a guarantee amount after failing to check into a booked hotel, or any other behavior which Trip.com deems to require fining the user or recovering payment from the user, Trip.com reserves the right to deduct Trip Coins from the user account to cover room rates or recover payment. Outstanding room rates, outstanding fees, and other outstanding amounts will be decided according to the policy shown on the booking page. Under some specific circumstances, and after confirming with the user, Trip.com will make supplementary payments or refunds in the form of Trip Coins. The refund or supplementary payment amount will be the final amount confirmed with the user.
• Miscellaneous
  • You release Trip.com and its affiliates from all liability regarding the earning, redemption, and use of Trip Coins, including any rewards that, after receipt, may be lost, stolen, or destroyed.
  • Trip Coins and rewards earned through the Program may be subject to tax liability. Trip.com members bear responsibility for all tax obligations (including information disclosure) relating to the receipt and use of Trip Coins and rewards.
  • Personal Data: Personal data supplied by the Member will only be processed as set out in Trip.com's Privacy Statement.
  • To the extent permitted by law, Trip.com will not be liable for any losses, damages, expenses, costs or claims arising out of or relating to this Program, whether in contract, tort (including negligence), breach of statutory duty or otherwise.
  • These terms are governed by the law of Singapore, and the courts of Singapore will have jurisdiction over any dispute. This will not deprive you of any mandatory rights of your home country.
  • If the English version of these Terms conflicts with any other language version, the English version shall prevail.
  • All interpretations of these Terms shall be at the sole and absolute discretion of Trip.com.
  • If you have any questions or concerns, please contact our customer service directly.